Help Centre

How do I place an order?

Orders are placed via our website only. Please choose the item you desire and add it to your shopping cart. When you have finished choosing all your items, simply go to the shopping cart and proceed to Check Out by following the instructions on-line.

How do I create an account?

Follow these 3 simple steps to create an account:

1. Click on Login

2. Select Register

3. Fill in particulars and click Submit

How do I change my address or cancel my order?

If you’ve just finished placing your order, please call us at 6802 1265 and we’ll try to modify your order. If more than two hour has passed, chances are good that we have already packed and shipped your order! In either case, please call us for further assistance as soon as possible.

What are your shipping and return policies?

Please see our Delivery and Returns Policy section

How long does it take for me to receive a refund?

Once your return is received and accepted, (usually within 3 - 5 working days of receipt), a refund would be issued within 3 - 5 working days from then.

How will I be refunded?

If your order was placed using a Credit Card, Smoovepay or PayPal, we will issue the refund through the same payment method that was used.

I have received an incorrect/missing/defective item in my order, what should I do now?

We are very sorry that this happened, please send us an email at hello@blu-bag.com with the following information and we’ll rectify it!

1. Your name

2. Your contact number

3. Order ID

4. What's wrong? (i.e., incorrect order/missing item/defective product) SKU(s) of the Product(s Didn’t find what you are looking for? Just send us an email at hello@blu-bag.com with your question.